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Company Profile~We are a family owned and operated company you can always trust that we need and want our reputation to remain intact.
~We are insured, bonded, accredited with the BBB, highly referred on Angie's List, members of the Windsor Chamber of Commerce, the only pet care co. referred by area veterinarians, and proud to serve over 350 families in the Greater Hartford area.
~All employees are fully background checked and drug tested. They are shadowed & trained via a 2 month training program before being assigned work.
~You can read the profile of each caregiver that works for us and know that each bio is a genuine account.
~We offer a complimentary in-home meet and greet consultation.
~All caregivers and walkers are fitted with company smartphones at the company's expense to keep them in communication with our clients should there be an emergency.
~We do not charge if your pet has an emergency and we need to transport him or her to the vet.
~We do not charge if we stay overnight with your pet at an emergency veterinarian clinic. This is a courtesy we extend to our clients during difficult times.
~All caregivers and walkers are fitted with Garmin or Sprint GPS navigation so that we can always get to where we need to be.
~We do not believe in the practices of sub contractor employment which leaves too much responsibility in limbo. All team members are employees of the company.
~We always have a backup caregiver in line for each job. Emergencies can happen at any time.
~When and if we do decide to assign another caregiver to a specific job, it is always carefully considered.
~Clients with concerns are forever encouraged to come to us and we will never forward you to an automated voice prompter! Yay!
~We will always clean pet messes, and pickup on our walks. We sweep, vacuum, and wipe down the areas we have used during overnight sessions. We leave your house as we found it and help you with whatever little chores we can.
~We update with every visit.
~We are open to any type of pet care request -as strange as it may seem. If it is not something that we can accommodate, we will say so.
~We service nights, weekends, and holiday overnights but ask for reasonable compensation - namely time and a half on holidays.
~We operate with the long term in mind and pay for our employees fuel should they travel out of their service area, work late, or work on holidays. We do not want a high turnover rate. Our consistency for your sake does come at an expense.
~We love any opportunity to work with new pets, and even if this website doesn't seem to be what you're looking for, encourage you to call and talk with one of us anyway.
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